We stand behind the quality of every engagement. If something doesn't meet the agreed standard, we make it right — clearly, quickly, and fairly.
Refund Standards
Sanvion Consulting Commitment
30
Day Window
5
Business Days Review
10
Days to Refund
100%
Transparent Process
Because Sanvion Consulting primarily delivers professional services — including consulting engagements, AI automation solutions, research reports, and strategic frameworks — our return policy is structured around service quality and contractual fulfilment. We are committed to resolving legitimate concerns fairly and promptly.
Understanding what this policy covers.
This Return & Refund Policy applies to all professional services delivered by Sanvion Consulting, including strategic consulting, AI automation implementations, data analytics, market research reports, and related deliverables. All refund requests are assessed on a case-by-case basis against the criteria set out below, and are subject to the terms of any applicable engagement agreement or statement of work.
Cases where we will issue a refund or credit.
Strategic consulting reports and deliverables that do not meet the agreed scope
Digital frameworks or templates with documented defects
Research reports containing material factual inaccuracies
Duplicate charges for the same service or deliverable
Cases outside the scope of this policy.
Services fully rendered and accepted by the client
Custom AI models or software developed to specification
Consulting retainers after work has commenced
Workshop or training fees after the session has been delivered
Delays caused by client-side dependencies or approvals
When you must submit your request.
Refund or credit requests must be submitted within 30 calendar days of the delivery date of the relevant service or deliverable. Requests submitted after this period will not be considered except in cases of documented billing errors.
For ongoing retainer agreements, refund eligibility is assessed on a pro-rata basis for any undelivered portion of the current billing cycle only.
Four simple steps to resolution.
Email our accounts team at returns@sanvionconsulting.com with your invoice number, the service in question, and a detailed description of the issue.
Our team will review your request within 5 business days. We may request additional documentation or arrange a call to better understand your concern.
We will communicate our decision in writing. Approved refunds are processed within 10 business days via the original payment method.
You will receive an email confirmation once the refund or credit has been issued, along with a revised invoice or credit note as applicable.
Unsure if your situation qualifies or want to discuss a concern before submitting? Our team responds within 2 business days.